Changes and Returns

1. Changes:

In case of receipt of defective products or products that do not comply with the order placed, the customer has the right to repair or replace the products, as appropriate, at no charge. The client may exercise this right provided that it complies with the deadlines set out below:

• In the case of products damaged during transport, with visible blows or breaks at the time of delivery, the customer must make the claim within 72 hours of receipt. Said claim must be indicated on the same delivery note that is delivered together with the goods or in writing through the email postventaweb@klasthome.com
• If the manufacturing defect arises, and it becomes evident after the delivery of the goods, www.klasthome.com makes its 36-month warranty available to the customer.

If the deadlines established in this point are not met, www.klasthome.com reserves the right not to change the furniture.

The shipping costs will only be refundable in case of defective products or products that do not comply with the order placed..

2. Returns and right of withdrawal:

In accordance with the provisions of the General Law for the Defence of Consumers and Users, the customer has the right to withdraw from their order for a period of 14 calendar days from receipt of the same, without indicating the reason, and without incurring expenses other than those contemplated in this same law.

The right of withdrawal is reserved for those users who act as consumers and/or users, in accordance with the definition given by Royal Legislative Decree 1/2007, of 16 November Law 4/2022, of 25 February, on the protection of consumers and users against situations of social and economic vulnerability. The Decree adopts the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

To exercise the right of withdrawal, the customer must send an email to postventaweb@klasthome.com indicating their decision to withdraw from the order.

Items subject to withdrawal must be returned in perfect condition. It's recommended that the packaging comes in perfect condition and is provided with its accessories. KLAST will not be responsible for the deterioration suffered in the furniture when they have not been returned in their original packaging or outer protection. If the order doesn't arrive in good condition for reasons not attributable to KLAST, they reserve the right to return a lower amount, discounting the damage caused.

The refund of the purchase amount will be made within 14 days of receipt of the withdrawal request, provided that the return of the order has been managed by KLAST with its own carriers. If the customer uses their own means of transport, the return will be made at the time KLAST can verify receipt of the goods and that they have arrived in good condition and with all their accessories. The refund will be made with the same means of payment used to pay for the order.

Return shipping costs - Continental (not including islands)